Question 1

Is it really free to use?

Accepted Answer

Yes. There is no monthly platform fee ever. You only pay for the gifts you send — you set the budget per employee milestone.

Question 2

What happens if an employee doesn't claim their gift?

Accepted Answer

No money is charged until the gift is claimed. If the link expires unclaimed, nothing is deducted from your wallet.

Question 3

Can employees redeem gifts at local businesses?

Accepted Answer

Yes! Employees can choose from local coffee shops, restaurants, and experiences in their city, alongside major national brands.

Question 4

How long does setup take?

Accepted Answer

Most teams are up and running in under 5 minutes. Upload your employee CSV, set a gift budget, and Sparkmark handles everything automatically from there.

Frequently Asked Questions

General

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